Agenda if on TBP

October 15, 2017

Registration
7:00am  -  8:30am
Registration
Hill Country Foyer

Registration

Registration will be just outside the Hill Country Foyer. We urge you to register early to avoid long lines. Continental breakfast will also be served starting at 7:00am.

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TBP 2.0: Making Your Competition Irrelevant
8:30am  -  10:00am
TBP 2.0: Making Your Competition Irrelevant
Hill Country Ballroom A-D
Eric Ducoff
Neil Ducoff

TBP 2.0: Making Your Competition Irrelevant

Team-Based Pay is massively more than just “hourly rate pay plus bonus.” It’s a rock-solid foundation capable of supporting the next generation of fiercely competitive world-class salons, spas and medspa’s. If you’re on TBP, you have the foundational elements in place to upgrade to TBP 2.0. If you’re not on TBP, you’re going learn and […]

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The New Role of Leadship at TBP 2.0
10:15am  -  11:30am
The New Role of Leadship at TBP 2.0
Hill Country Ballroom A-D
Neil Ducoff

The New Role of Leadship at TBP 2.0

If you’re like most owners and managers, you’re leading at the TBP 1.0 level. You have the basic systems in place, such as broadbands, huddles, scoreboards, cash-flow plans, etc. But to truly grow your salon/spa, your leadership abilities must evolve into what we call TBP 2.0. And when you lead at the TBP 2.0 level, […]

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Why We Do What We Do (For your staff)
10:15am  -  11:30am
Why We Do What We Do (For your staff)
Hill Country Ballroom E
Melanie Loboda

Why We Do What We Do (For your staff)

Okay service providers, your “Fearless Leaders” have taken you on this wild ride called Team-Based Pay…but do you really understand how it works? This session will help you answer that one, big, burning question – Why do we have to do it that way? Much more than an overview of TBP, this will give team members a no-holds barred look […]

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Sponsor Showcase
11:30am  -  12:00pm
Sponsor Showcase
Hill Country Foyer

Sponsor Showcase

Every year, we strive to provide attendees access to sponsor companies that truly compliment the mission of the Team-Based Pay Conference…which is to give you the systems, tools and support to help you grow your business. Please take this dedicated time to visit with each of our amazing sponsors and discover what their services can do for […]

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Lunch
12:00pm  -  12:59pm
Lunch
Courtyard Deck
The Systems Behind the Systems at TBP 2.0
1:00pm  -  2:15pm
The Systems Behind the Systems at TBP 2.0
Hill Country Ballroom A-D
Daryl Jenkins - Certified Strategies Coach

The Systems Behind the Systems at TBP 2.0

Systems. Systems. Systems. As a TBP salon or spa, you know the critical role that systems have played in getting you to the levels of consistency, efficiency and profitability that you experience now. And yes, there are a lot of them! But, the more accountable you and your team members were to those systems, the better your […]

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Deep Dive: Setting & Hitting Goals (optional)
1:00pm  -  2:15pm
Deep Dive: Setting & Hitting Goals (optional)
Hill Country Ballroom E
Dennis Gullo

Deep Dive: Setting & Hitting Goals (optional)

Knowing how to set and hit your monthly goals is an essential skill for all TBP owners and managers. After all, goals are the engine that keeps communication flowing and everyone engaged and on track. Unfortunately, goals are often one of the first places that we see owners break down. In this Deep Dive session, we are going to […]

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Coaching Your Employees for Lift at TBP 2.0
2:30pm  -  3:45pm
Coaching Your Employees for Lift at TBP 2.0
Hill Country Ballroom A-D
Melanie Loboda

Coaching Your Employees for Lift at TBP 2.0

Relentless communication and information flow is a non-negotiable of TBP 2.0. In this session, you’re going to learn how to harness the “jedi power” of one-on-one coaching to achieve the highest levels of consistency and performance from your staff. It’s pretty simple: If you want to have fewer tough conversations, you must have better, more thorough, one-on-one […]

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Team Playbook for Driving Growth (For your staff)
2:30pm  -  3:45pm
Team Playbook for Driving Growth (For your staff)
Hill Country Ballroom E
Robin Gribbin

Team Playbook for Driving Growth (For your staff)

In part two of our “staff-only” sessions, we’re going to show you how your daily actions and behaviors impact the business. In other words, we’re going to show you how and why to put all the stuff you learned in session one into action! By the end of this session, you and your teammates will all be empowered to […]

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Service Provider Panel Discussion
4:00pm  -  5:15pm
Service Provider Panel Discussion
Hill Country Ballroom A-D

Service Provider Panel Discussion

So what do service providers REALLY think about being on Team-Based Pay? What keeps them motivated? Do they really like sharing their clients with other service providers? What’s most important to them as they advance through their career?  Do they wish they were still on commission or renting a suite? What’s the ONE BIG THING their employer […]

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2017 Team-Based Pay Awards Ceremony
7:30pm  -  9:30pm
2017 Team-Based Pay Awards Ceremony
Hill Country Ballroom A-D
Neil Ducoff

2017 Team-Based Pay Awards Ceremony

Join us for an evening of celebration, as we honor this year’s best-of-the-best Team-Based Pay salons, spas and medspas. The Team-Based Pay Awards were built to celebrate and honor the superior performance and financial successes of salons, spas and medspas that are currently using Strategies Team-Based Pay compensation program. There are eight TBP award categories: TBP N0-Compromise Business […]

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October 16, 2017

Delivering Service Excellence by Design with Internal Training
8:30am  -  10:00am
Delivering Service Excellence by Design with Internal Training
Hill Country Ballroom A-D

Delivering Service Excellence by Design with Internal Training

No matter what size your company, true sustainable growth comes from delivering consistent service excellence to every client – on every visit. More importantly, service excellence that is scalable. “Scalable” means having an internal, a step-by-step, fully customizable, training system. In this keynote Rachel Aidan will introduce Strategies’ new “internal training system” to be released […]

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Let’s Get Critical – Knowing Your Numbers (For your staff)
10:15am  -  11:30am
Let’s Get Critical – Knowing Your Numbers (For your staff)
Hill Country Ballroom E
Steven Swanson - Certified Strategies Coach

Let’s Get Critical – Knowing Your Numbers (For your staff)

Now that your first day of “staff-only” sessions laid the groundwork on what TBP is and why we do what we do, it’s time to set you and your teammates up for success! And what’s the one thing every team needs to know in order to judge how well they’re playing the game? The score! Baseball […]

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Creating the “Whatever It Takes” Culture of TBP 2.0
10:15am  -  11:30am
Creating the “Whatever It Takes” Culture of TBP 2.0
Hill Country Ballroom A-D
Michael Yost - Director of Education

Creating the “Whatever It Takes” Culture of TBP 2.0

Of all the benefits TBP can bring to your salon/spa, the ability to create a true Team-Based Culture is number one. But even the best cultures need upgrading and fine-tuning. So how do you create “whatever it takes” thinking and behavior in EVERY area of your salon/spa? In this session, you will learn the four-step plan take […]

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Sponsor Showcase
11:30am  -  12:00pm
Sponsor Showcase
Hill Country Foyer

Sponsor Showcase

Every year, we strive to provide attendees access to sponsor companies that truly compliment the mission of the Team-Based Pay Conference…which is to give you the systems, tools and support to help you grow your business. Please take this dedicated time to visit with each of our amazing sponsors and discover what their services can do for […]

Click for more information on 'Sponsor Showcase'

Lunch
12:00pm  -  12:59pm
Lunch
Courtyard Deck
Deep Dive: Team Bonus Structure (optional)
1:00pm  -  2:15pm
Deep Dive: Team Bonus Structure (optional)
Hill Country Ballroom E
Dennis Gullo

Deep Dive: Team Bonus Structure (optional)

Show. Me. THE MONEY!! Team Bonus can be one of the best motivational tools in the TBP business model. But used improperly, it can backfire and unintentionally send the wrong message. In this Deep Dive session, we are going to help you make sure you’re using the Team Bonus as it was intended – to create inspiring lift for […]

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WOW Service Experiences begin at TBP 2.0
1:00pm  -  2:15pm
WOW Service Experiences begin at TBP 2.0
Hill Country Ballroom A-D
Barbara Pierce - Certified Strategies Coach

WOW Service Experiences begin at TBP 2.0

For years, commission salons/spas have been training their clients to see one service provider. As a TBP salon/spa, however, you know that the real value occurs when clients become loyal to the entire team. It’s time to convert your clients to team-based thinking as well.  In this session, we’re going teach you and your team how to […]

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What’s In It for Me? (For your staff)
2:30pm  -  3:45pm
What’s In It for Me? (For your staff)
Hill Country Ballroom E
Barbara Pierce - Certified Strategies Coach

What’s In It for Me? (For your staff)

In our final “staff-only” session, we answer the burning question we know all service providers want to know: “What’s in Team-Based Pay for me?” The answer is: A lot!!! In this section, we will connect the dots and show you how YOU can reap the rewards of TBP by helping your team drive the systems that you learned in our first three […]

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How to Leverage Your TBP 2.0 Brand
2:30pm  -  3:45pm
How to Leverage Your TBP 2.0 Brand
Hill Country Ballroom A-D
Michael Yost - Director of Education

How to Leverage Your TBP 2.0 Brand

One of biggest payoffs of achieving TBP 2.0 (as if there’s only one), is that it creates a true Team-Based Brand that differentiates your salon/spa from traditional commission and suite operations. The way you book your clients is different. The quality and consistency of your services is different. The demeanor of your staff is different. The […]

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“Oh, You’re One of Those TBP Companies”
4:00pm  -  5:00pm
“Oh, You’re One of Those TBP Companies”
Hill Country Ballroom A-D
Neil Ducoff

“Oh, You’re One of Those TBP Companies”

The Strategies TBP community is unique. When the rest of the industry says, “Oh, you’re one of them,” you can proudly respond, “YES … I am.” You have a TBP culture intent on growing your company that they can’t figure out. You have 100% control over your service payroll costs … they don’t. You have […]

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